CPD Standards Office Provider ID: 21025
dancing lion training and consultancy develops managers, sales and customer service staff to be more effective.
Their experienced team of trainers and consultants are based in the UK and provide learning & development solutions at client offices and contact centres nationwide and abroad.
Founded in 1999, dancing Lion offer a range of performance improvement and training solutions tailored to specific needs.
dancing lion’s training programmes combine tried and tested conceptual models, skills practice and role play, small group and partnered process with the backdrop of robust CPD competency assessment. Participants leave the programme with increased confidence and capability. Employers benefit from greater consistency in application of learning and standards across their organisation.
- Enhanced Communication Skills for Managing Difficult Conversations
- Excellent Customer Service & Communication Skills
Who should attend?
- Customer service staff