E2E Customer Focus (ECF) is a service development company registered under the laws of Ghana that specializes in improving internal and external customer experiences in any customer-centric organization or business.

Our team is made up of Certified Customer Service Professionals (CCSPs) from the Customer Service Institute of America (CSIA) and are also trained Service Blueprint Designers as well as experienced statisticians.

We have been operating since 2016 and we specialize in

*Corporate Training

*Mystery Shopping

*Customer Satisfaction Survey

*Service Blueprint design

Our Corporate Training Courses include:

  • Customer Service Skills
  • Communication Skills
  • Sales & Marketing Skills
  • Workplace Essentials
  • Retail Training
  • Call Centre Training
  • Leadership and Management Training

E2E Customer Focus… Make a difference!!!

CPD activities

Customer Service Skills

  • Vision, Energy & Passion To Serve
  • Passionate Retail Experts
  • Find A Way To Say YES!s
  • Setting Others For Success!

Communication skills

  • Communicating With Clarity & Impact
  • Negotiating For Results
  • Conflict Resolution
  • Presenting With Impact

Sales & Marketing

  • Sales Management
  • Professional Selling Skills
  • Sales Territory Planning & Routing
  • Marketing Essentials
  • Frontline Retail Selling Skills
  • Retail Sales Planning & Forecasting

Workplace Essentials

  • Time Management
  • Building High Performing Teams
  • Business Etiquette
  • Administrative Assistant Skills
  • Change Matters
  • Creative Problem Solving & Decision Making
  • Setting Others For Success!
  • Negotiating For Results

Retail Training

  • Frontline Retail Selling Skills
  • Retail Sales Planning & Forecasting
  • Passionate Retail Experts

Call Centre Training

  • Handling Angry & Difficult Callers
  • Call Control
  • Telephone Debt Collection

Train The Trainer

  • Train The Trainer
  • Presenting With Impact
  • New College Instructor Orientation

Who should attend?
These courses are forĀ  any customer-centric organization or business.

Further Information:
http://www.e2ecustomerfocus.com/