In this unique training course Elizabeth Klanga, Director/Trainer/ Coach utilises over 10 years front of house customer service experience and spiritual wisdom to bring you a programme that will transform your employees way of being a service provider. Make The Shift: Mastering The Art Of Customer Service is designed for corporate companies and develops delegates communication and personal management skills to enhance their performance as service providers. Elizabeth’s interactive teaching style is engaging and dynamic, and incorporates individual exercises, group activities, skill practices, and role playing to increase learning retention.

CPD activities

  • Make the Shift: Mastering the Art of Customer Service
  • Make the Shift: Mastering the Art of Customer Service Two Day Training

Who should attend?
Customer Service Training

  • Designed for employees and managers
    • Tailored to your company/site
    • On site and off site training
This one day intensive course covers the following modules:
  • Module 1: Developing An Effective Service Culture Module 2. Sustaining A Service Culture - Think Like A World Class Concierge Module 3. Creating A Positive Customer Experience Module 4. The Principles Of Service

Further Information: