CPD Standards Office Provider ID: 21543
Established in 2007, we specialise in training managers and staff to improve their skills and confidence when dealing with conflict. Working UK wide, professional public and private sector in-house training covers:
- Conflict Management
- Dealing with Challenging Phone Calls
- Lone Working
- Personal Safety Awareness
- Managing Conflict in My Team
- Train the Trainer in Conflict Management
As a complete specialist provider, core focus is to support staff with key skills and strategies to manage conflict effectively and confrontations into simple conversations.
Institute of Conflict Management (ICM) accredited, we’ve trained over 50,000 delegates – it’s what we do all day, every day.
- Conflict Management Training
- Dealing with Difficult Phone Calls Training
- Lone Worker Training
- Personal Safety Awareness Training
- Breakaway Training
- Train the Trainer in Conflict Management Training
Who should attend?
In-house courses are aimed at any level of staff who have to manage challenging, angry and/or aggressive customers or conflict situations within their workplace. Practical content is designed to train delegates to manage their own reactions, de-escalate situations or confrontation and to resolve conflict to the optimum degree.