Customer Guarantee

Since its foundation, the CPD Standards Office has been committed to providing excellent accreditation services and enabling our members to become successful CPD providers.

Our goal is to provide you with consistently superior customer experience—whether at registration, during your assessment process, or with ongoing advice and information.

The Customer Guarantee lets you know what you can, and should, expect from the CPD Standards Office—and what we’re doing to hold ourselves accountable every day.

We make the following guarantees:

  • We will treat you and your learning materials with the strictest of confidence. Our CPD colleagues and experts work under strict confidentiality agreements. Your training materials and learning resources will never be shared with a third party, another training provider, or be made publicly available. Should you wish to implement a working non-disclosure agreement specific to you or your organisation, simply request one from our membership team.

  • We will schedule assessment appointments at your convenience and be mindful of your time. Should you opt for a form-free assessment by conference call or assessment meeting at our offices, or conference call, this will be organised at your convenience during business hours. For trainers working full time, we also offer evening conference call assessment and support.

  • We will answer your questions at your convenience. Our CPD colleagues and experts are consistently available during office hours, and you can contact us on 0203 745 6463 regarding any aspect of your assessment or accreditation. For enquiries regarding CPD, education or sector-specific questions, we will endeavour to answer your queries within 48 hours.

  • We will offer easy-to-understand membership subscription information and provide you with a clear bill. Our membership subscriptions are designed to be straightforward. A call or visit to our website makes it easy to register for a membership subscription that is right for you and your learning materials. We aim for the same clarity with our fee and invoice information.

If you aren’t happy, we want to know. Please contact us by email or call customer service on 0203 745 6463 whenever you have a concern or a problem with your accreditation service.