Trust is the main ingredient in the mix that creates good client relationships.

This session is all about how you connect and engage with your clients, understand their needs and get under the skin of what’s going on in their organisations. Creating trust equates to being seen as a safe pair of hands and even for being forgiven your mistakes (and they will happen).

We will unpick David Maister, Charles Green and Robert Galford’s ’s well-known Trust Equation from their work The Trusted Advisor, now over 20 years old. We will explore the primary elements that feed and build trust, and also look at what can undermine it.

Trust is also two-way and it is equally important that you trust your clients and that respect is mutual. We will look at the importance of values and finding common ground in building trust. There have been times when we have walked away from working with clients because there has been a clear clash of values.

When there is mutual trust, however, a wonderful bond is created that goes beyond ‘winning the work’ and is all about genuinely caring about the people you work with.

Impact Factory provides organisations with the confidence, drive, and motivation to develop and thrive. Our mission is to build a more collaborative and fairer world where people understand each other and work together with a shared vision.

Since 1991, we have created Professional Personal Development, a proven experiential training method, that puts the person at the heart of learning. Our exceptional trainers create and deliver engaging, exhilarating, relevant courses.

Welcome to CPDSO’s next networking event!

Sign up to join us for more networking and connecting with other CPDSO members.

We will have a guest speaker delivering a short presentation on the day, so more info coming soon!

Many thanks
The CPDSO Team

No one could have foreseen the challenges we have had to overcome over the last year and the resources we would need to find within ourselves.

Everyone has had to deal with adapting businesses to a different environment – whether reduced or increased demand or maybe working very differently. Without taking time to look after ourselves this is even more challenging.

During this session we will:

• Increase understanding of what we mean by psychological (mental) wellbeing and the impact of stress
• Identify the obstacles to prioritising self-care and how to increase accountability
• Consider ideas and options to build our personal self-care/wellbeing plan that is realistic, beneficial and enjoyable.

Attendees will leave with an increased awareness of the importance of self-care as a priority – not a luxury; understanding why it needs to be part of our routine to provide us with the physical and mental resources we need to be able to do everything else.

The session will be facilitated by Marion Hewitt, FCIPD. She is an accredited trainer with Mental Health First Aid England, a positive psychology practitioner and an award-winning coach.

Through her company Protea Solutions www.proteasolutions.co.uk she delivers mental health awareness and Mental Health First Aid training. She is passionate about ensuring this is part of a wider business strategy enabling the outcome of ‘unleashing the power of their people’ – the strapline for her business. Her coaching specialism is building confidence and credibility, particularly for HR professionals, which draws on her background within HR.

The Prime Minister gave us the ‘green light’ to get back to the workplace on 21 June. But as businesses decide what to do next, they need to appreciate that everyone’s situation is unique. Some of their employees will be excited, elated, and desperate to return to the office; whereas others may be feeling confused, worried, and apprehensive….working from home has become their ‘comfort zone’. Everyone seems to be opting for the ‘hybrid’ office – but is this the best of both worlds?

In this webinar, we can think about the future shape of work, not just post-21 June. We can explore some of the options. With a limited timeframe, we can only scratch the surface. It will probably leave you with more questions than answers. But we need to start facing those challenges now.

Using ‘The 7 Habits of Highly Effective People’ as a framework, we will look at some of the ‘Habits’ to ask important questions such as….

• When and how can we start the complex task of returning to the workplace?
• How do we prioritise what our workplace could and should look like?
• Do our employees work in a ‘psychological safe’ environment?
• How can we listen to our employees, so that some can continue to work remotely, and others can come back into the office?

Using a mixture of theory, videos, and audience reaction, participants are left with some thoughtful and practical advice, which they can use to understand their own specific situation and manage their own level of risk.

Simon is a Member of the Chartered Institute of Personnel and Development. As a leadership coach and mentor, he specialises in working with individuals & teams to help them make a significant change in their performance. He works directly with clients to improve their business performance by understanding their ‘people challenges’ and developing workable business-related solutions with them to get results.

During this webinar, we will focus our attention on the challenges people are finding on the differences between TEAMS and ZOOM and how this can change how and what you present to your audience, and what are the things you need to consider.

We will also be looking at what works well in both, but also what doesn’t and should be avoided.

123 People Development, in partnership with Quantum Rise, delivers online upskilling courses, one accredited by the CPD Standards Office. Our combined skills equate to more than 20 years of presenting experience and that’s just online! The main aim for each of us to create engaging learning experiences and enable confidence and skill set.